Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The ISP said it can take up to 72 hours. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Answered View answer in the context of this discussion Report post Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. The cookies is used to store the user consent for the cookies in the category "Necessary". Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. A specific time cannot be given and access must be available for the entire slot. 30-03-2021 Job Responsibilities: Undertake poling when required Work on Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Civil's don't have to give the hrs travel time as you have to start at a yard. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. ", http://www.speedtest.net/my-result/3167201384. So we have a line that works upstairs but he has broken the one we want downstairs. A company that was engineering-led is now run by business(wo)men with the resulting chaos. 1. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. In your case, communication between the two appears to have broken down badly. It also insists that the line is properly fixed. Mar 2018 - Present5 years 1 month. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. and. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. 8.40 for each calendar day that the service is not repaired. Your contracted to 37.5 hours a week for work which your are field based. By clicking Accept All, you consent to the use of ALL the cookies. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Its a good idea to make sure youve got the relevant property insurance to cover such instances. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. If this happens we'll text you, call you, or send you an email to arrange another appointment. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. The installation takes around three hours and the Openreach engineer will need access to your property. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. sector, For global Just click on. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. How long is the appointment? I have a line fault that needs to be fixed. That's usually four or five days a week between Monday and Sunday. You can view these money saving ideas by clickingHERE. Well send you a confirmation email with your appointment date and time slot. You were left wondering if this was just a temporary fix. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. on The strikes will take place on 29 July and 1 August. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. It does not store any personal data. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Your working hours Our engineers work 37.5 hours a week. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Some modules are disabled because cookies are declined. Amount of compensation. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. 2. 22h52, Hi. They will call you to confirm their arrival time and to find out about any access requirements. - Providing support for Service and Commercial inventory. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. The phone stopped working, and our broadband was down for about three hours but then came. on Find out more about the BT Business app and how to download it. So, here's where it all started working as a Phone Engineer. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). They showed their strength but on Monday they will show their generosity. (adsbygoogle = window.adsbygoogle || []).push({}); as per usual ,engineers working across the road and our broadband goes down. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Ring sky told an engineer will come out in the next 48 hrs. Announcements, Guides & Community Updates. BT. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. If the work is complex, Openreach will take longer to do all the external work. But it changed its tune when the Observer got involved. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. - Providing data governance through all operational teams in order to maintain and improve data quality. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. First, Openreach will send an engineer to assess how much work is needed. He has sturdy life goals and knows where he wants to go. The fault is due to damage caused by someone at the customer's premises. We use cookies to optimize the website, no personal information is stored. Log intoorder trackerusing your BT ID or order reference and postcode. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Those striking are largely Openreach engineers and call centre workers. I think Openreach work 7 days a week, and on bank holidays. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Missed appointments. Contact BT for help and support with your BT broadband, TV, home phone or mobile. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Myself and my team cover the whole of the UK. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . What's the least amount of exercise we can get away with? You might not need a visit, just the right advice and help to identify the problem! My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . & Broadcast. This is simply not true. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. @bt_uk. Well send you a text with your engineers name and mobile number. Read about our approach to external linking. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. What tips or advice would you give to others applying to BT? This field is for validation purposes and should be left unchanged. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Answered 26 October 2019 You will work long hours and not get paid for them . If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Russian minister laughed at for Ukraine war claims. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. on Qube are employed directly by BT to do Internal Home Checks. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. They will discuss this with you before starting any work. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Garry 01-04-2021 This website uses cookies to improve your experience while you navigate through the website. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. We have a range of ways to get in touch for new and existing customers. It says: Were very sorry about the problem with NJs broadband service. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Engineers from Openreach cut the telephone line while working in the street. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. BT won't send no one out because @SkyHelpTeam are my provider. This cookie is set by GDPR Cookie Consent plugin. The fault isnt due to fair wear and tear. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Please only call if you have a letter from the government saying you are high-risk. CER / Field Insights - North England. Their service has stopped working and it is not fully fixed after two full working days. Although I would guess your fault will probably be picked up on Monday morning. BT. Thing is there is a lot of stuff under footways so you can't go mad. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. on Moving home . BT Openreach What a great place to work! Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. these comments are my own and in no way represent any company that i may or may not be linked too. Your salary Instal a new Telephone Extension Socket Well let you know how quickly you could be up and running when you order fibre broadband. This is how life was back then. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Help and support; Contact BT; Back. Necessary cookies are absolutely essential for the website to function properly. Try their website here. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. We also use third-party cookies that help us analyze and understand how you use this website. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. I also get time for classroom learning which hopefully . BT argued that you still received a partial service. After a . We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Compiled by Patrick Collinson. It could be Sky's Openreach account number, for the details that ISPs have given them. business and public sector, For business and public How to report a BT line fault or broadband fault. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Accept cookies to experience the full functionality of this page. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Our broadband then stopped working completely. Hence, the addition of working experience gained from Openreach can truly be like a milestone . They will try and get you . We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Apprenticeships. When you contacted BT, it said it had not booked that engineer and did not know about the work. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Normal for Openreach is 5 days a week 7.12hours a day. New grading structure. on Its not BT Openreach, its simply Openreach, a BT Group company.. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit.
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